How your business communicates within your organization and with your customers is crucial to your ultimate success. And the ability to communicate over the telephone remains an absolute necessity. Accordingly, there’s a wide range of telephony systems available to businesses. They include conventional landline solutions, more advanced solutions such as traditional Private Branch Exchange (PBX) phone systems, and cutting edge solutions such as Hosted IP PBX phone systems.
Today, many businesses are shifting away from onsite PBX phone systems to Hosted IP PBX phone systems because of scalability, cost savings, and attractive features like HD Voice, custom hold music, attended transfer, etc. How can you cut through the noise and determine whether a Hosted IP PBX phone system is the right fit for your organization?
Here are the top six reasons businesses are opting for Hosted IP PBX phone systems (and why you should consider making the switch).
- Easier to install and configure than a traditional PBX
- Easier to manage through web-based interface (GUI)
- Easier to use for multiple locations and telecommuting
- Cost savings
- Keep pace with your business’ growth
- More features for maximum efficiency
For some more detail, read further:
1. Easier to install and configure than a traditional PBX telephone system.
A Hosted IP PBX runs as software on a computer, allowing for simpler installations, easier troubleshooting and maintenance, and a much more user-friendly experience for employees.
2. Easier to manage through web-based interface (GUI).
Maintaining, troubleshooting, and fine-tuning an IP PBX system is much easier than modifying a traditional PBX system thanks to an easy-to-use web-based interface (GUI) designed for all users (compared with traditional PBX interfaces that require specialized phone technicians).
3. Easier to use for multiple locations and telecommuting.
Hosted IP PBX systems allow for one seamless calling platform, allowing businesses of any size to connect multiple locations and remote and mobile workers with ease. Regardless of where your users are while working remotely — satellite locations, their homes, a client’s office, etc. — a hosted solution provides them access to the same phone system as their coworkers. Remote workers simply connect a preprogrammed VoIP phone to a broadband/cable Internet connection. Improving employee productivity, managing remote employees, and reducing travel and office expenses become more viable.
With Find-Me/Follow-Me feature you can select multiple locations to dial when someone calls you, so you never have to worry about missing a call.
4. Cost savings.
VoIP service providers generally save businesses money in a number of areas, especially on domestic long distance and international calls.
5. Keep pace with your business’s growth.
Traditional proprietary telephone systems are typically less scalable than hosted systems. Adding phone lines and extensions requires expensive hardware, and modifying features and functionality may require additional equipment and a technician visit. In some cases, a new phone system may be required. With Hosted IP PBX, lines, extensions, and features can all be added simply via the computer interface, making your telephony system easy to expand with minimal disruption to your business.
6. More features for maximum efficiency.
A feature-rich system means more options for employees and a better customer experience. Because Hosted IP PBX is software-based, developers are able to easily add and improve feature sets. Most VoIP phone systems come with numerous features such as auto attendant, voice mail, ring groups, advanced reporting, and more.
If you’ve been considering a new phone service for your business but are unsure if a Hosted IP PBX system is the right solution for you, call PMT to set up an appointment for a consultation today. One of our business solutions professionals will walk you through options and costs for a package customized to your unique needs.
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