The COVID-19 threat is impacting all our lives and businesses. With Gov. Little’s stay-at-home order, we are committed to doing everything we can both to protect the health and safety of our employees and to continue providing the highest quality of service we can for you and our community. As an essential business, we will continue to be available to you.

 

Lobby Closures

PMT considers the health of our members and employees to be a top priority, which is why we have decided to close all PMT lobbies to walk-in traffic effective March 30, 2020 until further notice. PMT will continue to monitor the situation and will reopen for foot-traffic when it is deemed safe based on recommendations from our local, state, and national authorities.

 

How to Pay Your Bill

We encourage you to take advantage of our variety of options to pay your bill:

  • Pay online by visiting https://ebilling.pmt.org/
  • Pay by phone at (208) 436-7151 or (208) 878-7151
  • Take advantage of payment drop boxes located at each office.
  • Burley: in the front of the parking lot near the PMT entrance
  • Rupert: near the front entrance doors, and there is a second box around the back of the office in the parking lot.
  • Mail your payment to PMT, PO Box 366, Rupert, ID 83350

 

Service, Repair & Call Times

Over the past weeks, we’ve seen a tremendous increase in the number of new Internet installations as PMT has committed to providing at least 60-days free Internet to families with K-12 students who were previously without the Internet so that they can stay up-to-date on their learning during school closures.

We’ve also seen our call volume rise as businesses enact work-from-home policies, schooling moves online, and people turn to streaming entertainment in lieu of social activities. In many cases, people are finding that their current plan no longer meets their new day-to-day consumption. If your Internet needs have changed, or you need a free conference calling solution, please call us!

We will continue to do our best as we try to answer and respond to all incoming phone calls and messages.

We will continue to monitor this situation closely and explore further measures to support our customers and the community as needed.

 

We are Still Working

PMT is considered an essential business, and while our lobbies may be temporarily closed, PMT employees are still committed to you. We are still working to provide excellent service for new installs, maintenance, and response to any outages. If you need to contact us, please call (208) 436-7151 or (208) 878-7151 or email us at pmt@pmt.org

 

Sincerely,

Dan Hoover, CEO