Keep Connected – WiFi Troubleshooting Tips



With more working and learning at home happening – plus additional streaming for entertainment and relaxation, seeing a buffering wheel or frozen screen can put a real damper on things.  Here are two quick things you can troubleshoot to keep you connected.

WiFi Router Location

When it comes to the dependability and speed of the internet service in your home, a lot depends on your WiFi router―specifically its location in the house.


Make sure it’s close to where your student will be learning

If there are specific areas in your home where virtual school will take place, such as a home office or family room, make sure your router is nearby.


Look for a high and uncrowded space

Placing your router on a high shelf will help distribute the signal more widely and evenly through the house. It’s also best to avoid placing the router behind any large objects or closed up in a cabinet.


Give the signal a clear path

While the WiFi signal can do a pretty good job getting through the walls and ceilings in your house, the one thing that can stop it cold is metal, including shelving, metal desks, and large appliances.


Number of Devices Connected

No matter how fast your internet service is, if there are multiple devices connected and using the network at the same time, you will see a drop in that maximum speed.

First, make sure you are aware of just how many devices are connected in your home. There are several options for software that allow you to do this, or you can access your router’s interface to find the information.

Second, if the online experience for your family seems to be less than optimal, try reducing the number of devices being used and see if it makes a difference.


PMT is here to help you and your family have a hassle-free online experience with our MiHome service.  MiHome provides whole-home WiFi coverage, giving you seamless internet access in every room. Your whole family will enjoy faster speeds, stronger connections, and the ability to connect more devices simultaneously.  Plus, you’ll have access to our handy app allowing you to control internet access to users and devices.