Keep Connected – WiFi Troubleshooting Tips

With more working and learning at home happening – plus additional streaming for entertainment and relaxation, seeing a buffering wheel or frozen screen can put a real damper on things.  Here are two quick things you can troubleshoot to keep you connected.

WiFi Router Location

When it comes to the dependability and speed of the internet service in your home, a lot depends on your WiFi router―specifically its location in the house.


Make sure it’s close to where your student will be learning

If there are specific areas in your home where virtual school will take place, such as a home office or family room, make sure your router is nearby.


Look for a high and uncrowded space

Placing your router on a high shelf will help distribute the signal more widely and evenly through the house. It’s also best to avoid placing the router behind any large objects or closed up in a cabinet.


Give the signal a clear path

While the WiFi signal can do a pretty good job getting through the walls and ceilings in your house, the one thing that can stop it cold is metal, including shelving, metal desks, and large appliances.


Number of Devices Connected

No matter how fast your internet service is, if there are multiple devices connected and using the network at the same time, you will see a drop in that maximum speed.

First, make sure you are aware of just how many devices are connected in your home. There are several options for software that allow you to do this, or you can access your router’s interface to find the information.

Second, if the online experience for your family seems to be less than optimal, try reducing the number of devices being used and see if it makes a difference.


PMT is here to help you and your family have a hassle-free online experience with our MiHome service.  MiHome provides whole-home WiFi coverage, giving you seamless internet access in every room. Your whole family will enjoy faster speeds, stronger connections, and the ability to connect more devices simultaneously.  Plus, you’ll have access to our handy app allowing you to control internet access to users and devices.

PMT in the Community

PMT is committed to serving the residents of Southern Idaho, and our dedication to this area is fundamental to who we are as a customer-owned company.  Unlike our national competitors, we care about more than just making a profit.  We care about making a difference.  Here are some recent contributions PMT has made in the community:

Minidoka County Sheriff’s Office – $2500

PMT, along with Minidoka Memorial Hospital provided the funds for the Sheriff’s office to purchase a new drone to aid in police work.


High School Basketball Team Sponsor – $1900

Each player on the Oakley High School girls’ basketball team and Minico High School boys basketball team will have an individual banner to hang in the gym, as well as a team banner, sponsored by PMT.  The proceeds raised go back to the respective teams.


High School Sports Schedule Posters – $1800

PMT sponsored posters for Minico, Burley, and Oakley High Schools.  The posters feature a schedule of games for the various Falls sports teams at each school, along with pictures of the athletes.  They are distributed throughout the community, and a portion of the money goes back to each school.


Minidoka County Sheriff’s K-9 Hero Scramble – $500

The 2nd Annual Scramble will be held on July 24 at the River’s Edge Golf Course in Burley. All proceeds benefit the K-9 Program.


Minidoka Health Care Foundation Annual Golf Tournament – $500

PMT is a major sponsor of the 22nd Annual Minidoka Health Care Foundation’s Golf Tournament. The money raised from the scramble benefits the nonprofit Foundation to enhance health-related causes in our local area.


Goose Creek Run-Off – $300

The Oakley Recreation District is holding their 35th Annual Goose Creek Run-Off on July 18. The run features a wide array of participants ranging from seasoned runners to individuals simply looking for a fun day with friends. The funds raised from the event help the Oakley Recreation District maintain and manage the Oakley swimming pool and other recreational activities in the Oakley Valley. To learn more about the race, email


Wee Links – $200

Wee Links is a six-hole youth-focused golf facility adjacent to the Rupert Elk’s Lodge. Our $200 donation will help keep operating costs low at the facility, so all youth have an opportunity to play with minimal green fees and club rentals.


PMT Night at the Minidoka County Fair

Every year PMT sponsors the concert at the Minidoka County Fair and provides free admission to all concert-goers.  This year PMT brought back crowd favorite Nathan Osmond.


PMT Customer Appreciation Event

PMT held a Customer Appreciation event on June 29th at the Rupert Parking lot.  There was free food, fun, and prizes for the 800+ attendees.


Business Spotlight: Milner’s Gate – Idaho Craft Brewery


In the early 1900s, the Magic Valley started to bloom in large part thanks to a visionary man named Stanley Milner. He financed the construction of the Milner Dam and the Twin Falls canal system, bringing water to the high desert of Idaho.


In 2018, Tom Nickel had the vision to bolster the Twin Falls downtown revitalization by designing a brewery and restaurant in the historical building located on Shoshone and Second Street. Over the years, this building has housed the Elks Lodge, the public library, and the Historical Ballroom. The brewery and restaurant that Tom Nickel created is Milner’s Gate – Idaho Craft Brewery, named after Stanley Milner.

Milner’s Gate is a 10-barrel brewing facility with the largest of the stainless steel and copper tanks on the basement floor extending to the main floor to create a one-of-a-kind view in the dining area. The business features a full bar and currently offers 11 exclusive craft beers. Its culinary team has curated a large menu with creative interpretations of classic American and bistro fare to appeal to a wide range of palettes.


In addition to its dine-in service, Milner’s Gate and its sister restaurant Elevation 486 provide catering and host corporate gatherings and weddings. Both restaurants rely heavily on PMT Internet to run their point-of-sale systems and provide Wi-Fi for groups using their conference and meeting rooms.


“One of the easiest decisions we made during the year-long process of renovating an old historical building was getting our Internet services through PMT. We use PMT Internet for everything. All of our programs run on it. And we’ve never had our Internet go down or cause problems so we couldn’t ring stuff in, process credit cards, etc. That’s pretty remarkable. Plus, fast and efficient fiber services are only the tip of the iceberg as far as what you get when you partner with PMT. They are some of the most professional, hard-working, and friendly team of people you will ever encounter. Their commitment to our community is truly remarkable,” states Malan Erke, Marketing & Events Manager.


PMT is grateful for visionaries who found a way to distribute water throughout the valley, and to those that continue to look forward and spread magic to the place we call home.

PMT Foundation Accepting Grant Applications

The PMT Foundation is seeking applications from organizations in the Magic Valley to receive financial funds that help support, sustain, and improve our community.  Favorable consideration will be given to:

  • Projects that reach a broader segment of the community.
  • Requests for seed money to realize unusual opportunities that meet urgent to special needs in the community.
  • Stimulate and encourage additional funding for community projects.
  • Promote cooperation and partnerships within the community.

The deadline to submit grant applications is August 21, 2020.

Application forms are available at or PMT offices in Burley or Rupert.

For more information contact Rick Harder at (208) 434-7124.

About the PMT Foundation

The PMT Foundation was created in 2006 by the PMT Board of Directors as a charitable foundation. The Foundation furthers education in communities served by Project Mutual Telephone through its scholarship program and supports projects and programs that sustain and improve those communities.

To date, the Foundation has helped over 52 area students with funding to further their education beyond high school by continuing the scholarship tradition that PMT established in 1990.  The Foundation has contributed over $205,000 in grant awards to community organizations that help sustain and improve our local community through various projects.

2019 Recipients

2018 Recipients

2017 Recipients

2020 PMT Foundation Scholarship Awards

Four Magic Valley graduates will each be awarded a $2000 PMT Foundation Scholarship. They are Madilyn Hull of Heyburn, Tyler Gammon of Burley, Hannah Copmann of Rupert, and Karen Winslow of Twin Falls.  All four showed outstanding academic performance, exemplary community and extra-curricular involvement, and dedication to their future education.


“What a crazy and unusual finish to the 2019-2020 academic year it’s been!” stated Marianne Welch, PMT Foundation Board President, “But, one thing was the same as previous years. We received many exceptional scholarship applications from graduating seniors in the Magic Valley and Mini-Cassia areas. I want to congratulate our 2020 scholarship winners on behalf of the PMT Foundation Board. I’m confident the outstanding efforts of these students throughout high school will be a strong foundation for their success in college and beyond.” In the past 30 years, PMT, and now the PMT Foundation, has awarded over $140,000 in scholarships to our communities’ children. The four recipients are from across the Magic Valley.


Madilyn Hull is the 2020 Valedictorian of Minico High School.  Throughout her high school career, she maintained a 4.0 GPA while being involved in Business Professionals of America, National Honors Society, Spartan Singers, and taught Creative Writing Club at West Minico Middle School.

She plans on attending the University of Idaho this fall, where she plans to study advertising and graphic design.


Tyler Gammon is a hardworking, dedicated student from Burley High School with a 3.93 GPA.  Tyler took a challenging course load during his high school career and was highly involved in student council, Business Professionals of America, Leo’s Club, National Honors Society, and many drama productions.  In addition to his schooling, Tyler was involved in the Magic Valley Folk Festival as a guide, 4-H, and worked part-time. Tyler will be attending Brigham Young University, where he will pursue a degree in communications.


Hannah Copmann is a Minico High School graduate who finished her high school career with a 3.98 GPA and an associate’s degree from CSI. Hannah was involved in student body, National Honors Society, Business Professionals of America, and Science Club.  Hannah was also named the 2020 Distinguished Young Woman of Mini-Cassia, and the Distinguished Young Woman of Idaho.  In addition, she has worked part-time in the summers.  Hannah plans on studying health care administration with a minor in Spanish.


Karen Winslow is a determined graduate of Twin Falls High School, where she worked hard both in and out of the classroom while maintaining a 3.98 GPA.  She was the President of the Environmental Club, involved in Key Club, Science Club, student body, Business Professionals of America, Idaho Girls State, Quizbowl, and played tennis.  Outside of school, she simultaneously worked two part-time jobs.  Karen will be attending Cornell University, studying environment, and sustainability.  After Cornell, she plans to further her education and attend law school to become an environmental lawyer.


In its 14th year of existence, the PMT Foundation’s creation was authorized by the PMT Board of Directors as a charitable foundation to support worthy community projects and educational scholarships. The PMT Foundation furthers education in communities served by PMT through its scholarship program and supports projects and programs that sustain and improve those communities through community grants.


PMT in the Community

PMT is committed to serving the residents of Southern Idaho, and our dedication to this area is fundamental to who we are as a customer-owned company.  Unlike our national competitors, we care about more than just making a profit.  We care about making a difference.  Here are some recent contributions PMT has made in the community:



Twin Falls Archway

A 113-foot, 30-ton steel arch that looks like the Perrine Bridge was recently installed over Shoshone Street in Twin Falls. The archway has electronic displays that show messages, notifications and welcomes people to Twin Falls. PMT was happy to donate the fiber-optic cable and labor to make the brains of the display work.  By doing so, the City can link it back to their vast network connected by PMT Internet to update the sign remotely from their office building.


Business Plus – $10,000

PMT recently donated $10,000 to Business Plus. For over 30 years, Business Plus has joined with like-minded leaders to grow our economy through private donations. Through a team effort, Business Plus works with the Southern Idaho Economic Development Organization, CSI, the State of Idaho, and local cities and counties. They’ve developed a unique model for economic development that has helped attract new businesses like Choboni, Clif Bar Baking Company, Fabri-Kal, and Dow Chemical. PMT has seen first-hand the benefits of attracting new businesses to our area because many of the new businesses that relocate to our area end up turning to PMT for their communication needs.

“We are grateful to have PMT as a partner in strengthening our economy by supporting job growth throughout the Southern Idaho region,” stated Rebecca Wildman, Business Plus Executive Director.


Rupert 4th of July – $5,000

PMT has once again committed to be a major donor to the Rupert 4th of July Celebration. The money will be used for the free entertainment and concerts in the Rupert Square.

“On behalf of the Rupert 4th of July Committee, I thank PMT for their continued support. We know we can always count on PMT to help us put on a spectacular 4th of July Celebration for everyone to enjoy. We are so grateful to have a community-minded company like PMT that goes the extra mile to give back,” said Alan Johnson, Rupert 4th of July Committee Member.


Annual QRU Fundraiser – $400

This event is put together to offer appreciation, and some much-needed financial support, for local heroes. All of the proceeds raised will be divided equally among nine local Magic Valley Quick Response Units. This family-friendly event is scheduled for July 19th and a schedule can be found at


Minico American Legion Baseball – $150
This donation secures PMT’s logo at Warburton field during the season. More importantly, it gives the American Legion Baseball team’s funds a boost to help with field maintenance and defray costs incurred by the team.

4-H Beef Grants

PMT will be purchasing 4-H livestock at the Minidoka County Fair and the Cassia County Fair this year. With these purchases, we will provide 3 grants for a 1/2 beef. Non-profit organizations in our service areas can apply for a beef grant to be used in their daily operations or to be used as a fundraiser.

Applications are available here. The deadline to apply is June 30.

PMT Provides Internet for Online Learning to over 200 Families in Need

PMT has helped support over 200 families with free Internet service up to 60 days while schools switched to online learning during the COVID-19 pandemic. When the schools had to suddenly close and pivot to lessons at home, it left many of our community members without the ability for their children to learn online. PMT contacted the school districts to see how we could help. The schools then contacted their students to let them know PMT would provide free Internet service on an interim basis for the areas we served.


“Our PMT employees stepped up to the challenge, and we were able to install Internet into many homes in a short amount of time,” stated Dan Hoover, PMT CEO. “As a community-based company, it is our responsibility to help when and where we can, PMT has a long history of community service.”


Minidoka County School District Superintendent, Kenneth Cox, Ph.D. stated, “We have been able to provide online learning to approximately 97% of our students, either through PMT services or families making other arrangements. These are challenging times, and we appreciate PMT doing their part to help make the Internet available to so many of our families.”

Business Spotlight: Goode Motor Auto Group

Goode Motor Auto Group has a long history in Southern Idaho. In fact, it’s the oldest Ford dealership in the state, with family roots going back to the early 1900s in Rupert, Idaho.

In 1917 Alonzo Read and his business partner, C.A. Jones, acquired their first Idaho Ford franchise, known as Jones Read Ford Motor Company. About 10 years later, Read sold his interest in the dealership, and in 1938 the Goode family purchased it and renamed it Goode Motor.

In 1978 Garth Williams was hired by Goode Motor as a car salesman. He worked hard, rose through the ranks, and ultimately became the general manager of the dealership and part owner along with the Goode family. After the Goode family sold their interest to Garth Williams, he retained the name Goode Ford because of the long-standing positive image in the community. In 2006, Garth’s son-in-law, Matt Cook, left his law practice in Texas to join the company, learn the car business and become Garth’s partner. In a fascinating twist of fate, it turns out that Matt is the great-grandson of Alonzo Read, the original founder of the first Ford dealership in Idaho. That means that the oldest Ford dealership in Idaho is run today by the same family that started it in 1917! In 2016, Garth retired and his son, Brandon Williams, and son-in-law, Pablo Silvaz, purchased an interest in Goode Ford, and now these families actively manage all aspects of the Goode dealerships.

Over the years, Goode Motor has grown rapidly — from one location in Rupert (now Goode Ford in Burley) to three additional dealership rooftops in Southern Idaho: Goode Motor Overland in Burley, Goode Motor Volkswagen Mazda in Twin Falls, Silver Creek Ford in Hailey, along with a Centralized Reconditioning Center in Twin Falls. This kind of growth has helped transform Goode Motor’s mission for employees, their families, and the surrounding communities in several ways.

After purchasing the Volkswagen/Mazda location in Twin Falls, Matt decided it was time for a new mission statement created by the heart and soul of Goode Motor, its people. He gathered every employee from all dealerships into one room. As a team, they decided who Goode Motor is and what Goode Motor stands for. And here is what they came up with as a team:

Soon after the mission statement was brought to life, a second phase focused on giving back to surrounding communities. Today every Goode Motor dealership sponsors projects known as Goode Gives Back. Each dealership hosts a community fundraising event for local schools and various nonprofit endeavors. Goode Ford has hosted several Drive 4UR School Fall Carnival events for Burley High School and several elementary schools. Goode Motor VW Mazda hosts an annual golf scramble, where it raises funds for numerous projects for elementary schools in the Twin Falls School District, including a walk-path for Harrison Elementary and a Mentor Program for Perrine Elementary. Silver Creek Ford partnered with the Sun Valley Road Rally to raise thousands of dollars for the local Drug Coalition. All in all, the Goode Gives Back program has raised over $75,000 for community needs in the past few years.

As a family-owned dealership, Goode Motor is passionate about treating guests and employees like family. Goode Motor’s promise is to act with uncompromised integrity while delivering uncommon courtesy. From its employee-created mission statement to its Goode Gives Back endeavors, Goode Motor works to provide continual growth and improvement for its families, employees, businesses, and communities.

PMT helps Goode Motor connect with its customers by providing Internet service at all locations as well as business-class phone services for over 100 phone lines using SIP trunking and Internet protocol. This offers more advanced features than a traditional phone system plus no costly hardware investments, which reduces costs for Good Motor.

“Switching to PMT has been a night-and-day difference,” said Matt Cook. “We no longer have the technical issues we were experiencing with our previous provider, and PMT’s customer service is a breath of fresh air. I know the employees on a first-name basis, and I know that if we ever have a problem, it will be resolved promptly. When I call PMT, they answer the phone and a local representative is always available to help.”

Uncommon courtesy and community-minded people — what you’ll find at PMT and Goode Motor Auto Group.

2020 PMT Employee of the Year Announced & Other Awards


Jennifer Ballance was announced as Employee of the Year for 2020 at PMT’s Annual Awards Banquet. Jennifer has been at PMT for the past 12 years.  Jennifer started her career at PMT doing utility line locates and quickly moved into her current position within the Accounting Department where she handles payroll and collections.

Jennifer is responsible for preparing PMT’s payroll and making sure taxes are paid on time. Jennifer keeps employees informed and up to date on all PMT’s employee benefits from health care to 401(k) and more. Along with her HR responsibilities, Jennifer takes care of past-due customers and collections.

“Jennifer is very deserving of our Employee of the Year award. She does an outstanding job with her payroll, insurance, and general HR duties for all PMT employees and their families. Jen recently received her certification as an HR Generalist,” states Dan Hoover, PMT President & CEO.

Jennifer and her husband, John, live in Rupert.  When not a work, she enjoys reading, crafting, and spending time with her loved ones.

Congratulations Jennifer!  Thanks for your dedication and keep up the great work!

Other highlights from the Awards Party include DJ Johnson receiving the President’s Award.  Our Sales Team also was awarded top honors for a record breaking sales year.

The following employees were also recognized for milestone service anniversaries:

  • Jose Alonzo – 5 years of service
  • DJ Johnson – 5 years of service
  • Glenn Taylor – 5 years of service
  • Rick Harder – 10 years of service
  • Carie Johnson- 10 years of service
  • Tony Kline – 10 years of service
  • Matt Lyman- 10 years of service
  • Justin Clark – 20 years of service
  • Brent Stimpson – 30 years of service
  • Michael Walsh – 30 years of service