Managed Services Support Tech

• Provide technical expertise and service to PMT’s customers through project work and proactive recommendations
• Design, configure, and support Windows-based networks adhering to Microsoft standards and guidelines
• Install, program, repair, and maintain all current windows-based network systems.
• Coordinate with other departments on service installations and changes to update billing and central office records.
• Maintain an ability to work flexible hours to meet deadlines while minimizing customer impact.
• Setup and support client and enterprise antivirus and antimalware tools
• Provide routine and preventative maintenance including software/configuration, backups, and upgrades as necessary to keep current

• Microsoft Windows 10 and Office 365 suite
• Microsoft network certification MCSE, MCSA
• Cisco Certification is a plus CCNA, CCENT, ICND
• Knowledge of Watchguard Firewalls and VPN setup and troubleshooting
• Knowledge of IP addressing schemes, subnetting, and how to assign/deploy IP networks
• Ability to communicate with co-workers and various business contacts in a professional and courteous manner.
• Ability to pay close attention to detail.
• Ability to improve or redesign procedures for specific installation/repair problems.
• Ability to work as part of the team as well as independently to make sound technical decisions using the information at hand.

Minimum 2 years of related job knowledge and work experience installing and maintaining windows networks and networking systems. Certifications in A+, Net +, Cisco CCNA, and other manufacture certifications a plus.